Customer and Technical Support Services

Actel U.S. Toll-Free Line
Customer Service
Customer Applications Center
Actel Web Site
Guru Automated Technical Support
FTP Site
Electronic Mail
Customer Training

Actel U.S. Toll-Free Line
Use the Actel toll-free line to contact Actel for sales information, technical support, requests for literature about Actel and Actel products, Customer Service, and investor information.

The Actel toll-free line is (888) 99-ACTEL.

Customer Service
Contact Customer Service for non-technical product support, such as product pricing, product upgrades, update information, order status, and authorization.

Northeast & North Central U.S.A	(408) 522-4480
Southeast U.S.A	(408) 522-4480
South Central & Southwest U.S.A	(408) 522-4434
Northwest U.S.A	(408) 522-4434
Canada	(408) 522-4480
Europe	(408) 522-4252 or +44 (0) 1256 305600
Japan	(408) 522-4743
Rest of the World	(408) 522-4743
Fax, from anywhere worldwide	(408) 522-8044

Customer Applications Center
The Customer Applications Center is staffed by applications engineers who can answer your technical hardware, software, and design questions.

All calls are answered by our Technical Message Center. The Center retrieves information, such as your name, company name, phone number and your question, and then issues a case number. The Center then forwards teh information to a queue where the first available application engineer receives the data and returns your call. The phone hours are from 7:30 a.m. to 5 p.m., Pacific Standard Time, Monday through Friday.

The Customer Applications Center number is (800) 262-1060.

European customers can call +44 (0) 1256 305600.
Actel Web Site
Actel has a World Wide Web home page where you can browse a variety of technical and non-technical information. The URL is http://www.actel.com. You are welcome to share the resources we have provided on the net.

Be sure to visit the "Actel User Area" on our Web site, which contains information regarding products, technical services, current manuals, and release notes.
Guru Automated Technical Support
Guru is a Web based automated technical support system accessible through the Actel Web site. Guru provides answers to technical questions about Actel products. Many answers include diagrams, illustrations, and links to other resources on the Actel Web site. Guru is available 24 hours a day, seven days a week.
FTP Site
Actel has an anonymous FTP site located at ftp://ftp.actel.com. You can directly obtain library updates, software patches, design files, and data sheets.
Electronic Mail
You can communicate your technical questions to our e-mail address and receive answers back by e-mail, fax, or phone. Also, if you have design problems, you can e-mail your design files to receive assitance. The e-mail account is monitored several times per day.

The technical support e-mail address is tech@actel.com.
Customer Training
Training for the Designer Series Development System is covered in a 2-day class that is offered once a month. Through discussion and hands-on labs, each student is guided through the complete design flow. Classes are held in Sunnyvale, California U.S.A. To register for a class please contact: